The Sideline HuddleFree
The Holiday "Eves"
I can tell you what every one of them was.
Read on Substack →A publication from FEPO Services
ON THE ONE
You learned the craft. Nobody taught you the conversations.
Plain-spoken writing for the people who make live experiences run — leadership, the guest's first seven seconds, the call nobody wants to make. Free to read. Deeper if you want it.
Read
Fresh from the floor.
Behind the BarricadePaid
The Show Must Go On
It came out of theater, it was about audiences, and somewhere along the way it ended up sitting on decisions it has no business influencing.
Unlock with paid →Behind the BarricadeFree
Twenty Thousand People Made a Door
One of the best things I have ever seen a crowd do.
Read on Substack →Backstage LeadershipFree
Nobody Tells You to Stop
You got promoted for being the fastest pair of hands in the venue. Then the job changed underneath you and nobody mentioned it.
Read on Substack →Lessons from the Front of HouseFree
Wow! The Moment that Lives in the Handoff
Why the connection between teams matters as much as the work each team does.
Read on Substack →Behind the BarricadePaid
You Were Right. Nothing Happened.
The three-part sentence that turns a complaint into a decision — and the one situation where you should ignore it completely.
Unlock with paid →Lessons from the Front of HouseFree
Technology Can Shorten the Line. Only a Person Can Change the Feeling.
The future of live experiences will not be human or digital. It will depend on knowing when each should lead.
Read on Substack →Lessons from the Front of HousePaid
The Room Changes When You Walk In
The leadership skills nobody notices until the pressure shows up — and the practical ways to build them before you need them.
Unlock with paid →The Sideline HuddleFree
The Heavy End
He never once said he was teaching me, yet it was the lesson I have never forgotten.
Read on Substack →Four rooms. One problem.
Where the conversations happen.
Backstage Leadership
Leading the crew before the doors open — and owning the calls nobody else wants to make.
The kind of question we take on here
“How do I tell my best lead they are not ready for the bigger show?”
The Sideline Huddle
Short reads you can finish before the radio check — one idea, one move, back to work.
The kind of question we take on here
“What do I actually ask in the ten minutes before doors?”
Behind the Barricade
The life around the work — what we carry, what we wear, and how we come back after a long run.
The kind of question we take on here
“What is actually worth packing for a fourteen-hour show day?”
Lessons from the Front of House
Everything the guest feels before they say a word — and how a team learns to notice it.
The kind of question we take on here
“Why does the same entrance feel welcoming one night and cold the next?”
Go deeper
Free to read. Built to use.
Free
$0forever
- New posts across all four rooms
- Notes from the field in between
- A real seat in the comments
MOST POPULAR
Paid
$12/ month
- Everything in Free
- Practical playbooks — checklists and frameworks from real shows
- Ask Me Anything — your scenario worked through in Field Notes
- Early access to every new framework
Season Ticket
$250/ year · annual only
- Everything in Paid
- Monthly leadership & live events brief
- Quarterly white paper or playbook
- Private quarterly virtual huddle
- A 30-minute 1:1 every month
$75
The WalkthroughOne situation in, one written reply back.
Coming soon[$]
The VaultWorking sheets. One page each.
Coming soonCase studies
The work behind the writing.
Client names stay confidential. What we were asked, what we did, and what it changed doesn't.
Retail / Mixed-useSecurity operations and technology
Challenge
Fragmented operations and underused technology.
Approach
Mapped people, process, platforms, governance and the public experience together.
Deliverable
A decision-ready operating model and a prioritized technology roadmap.
Value
A path to lower risk, more consistent operations and greater value from technology.
Meet Lauren
The face of On the One.
Field, backstage, production office, airport gate. If it happens before doors, she's probably on the radio for it.
From the page to the room
When the problem is bigger than a post.
Some conversations can't be solved by one reader — they need the whole operation looked at. That's the work FEPO does with venues, events and experience-led organizations.